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Shipping
Shipping times and costs
All orders are delivered via our partner companies (depending on the shipping address provided). Due to high demand, please allow up to 3 business days for processing.
Standard shipping costs are €3.95. Shipping is free for all direct domestic orders over €65.
| Country | Shipping time (business days) |
| Italy, France, Spain, Germany | 6 - 10 |
| United States | 8-15 |
|
Canada |
8-15 |
|
United Kingdom, New Zealand |
6-12 |
|
Australia |
6-12 |
|
Austria, Netherlands |
6-10 |
|
Ireland, Czechia, Croatia, Estonia, San Marino, Vatican City, Sweden, Norway, Finland, Denmark, Belgium, Luxembourg, Switzerland, Portugal, Japan |
6-10 |
|
Israel, United Arab Emirates, Hong Kong, Singapore, South Korea |
7-10 |
|
Other (International) |
10-20 |
*IMPORTANT*: Due to high popularity, orders with Aequilibrium Wine Glasses will ship on October 7th. Order now to secure yours before they sell out!
We assure you of a high level of professionalism and continuous communication: our team diligently tracks all orders until they reach their destination. We are also working tirelessly to expedite shipping for our customers worldwide.
Order Tracking
After completing your purchase, you will receive a confirmation email with your order number. If you haven't received this email within 48 hours, please contact our customer service department. Once your order ships, you'll receive a second email confirming shipment. You can track your package using your order number on our website's Track Your Order page. Please allow 1 to 4 days for tracking information to appear.
Returns
For information on how to return packages, please see our Warranty and returns policy page.
Number of parcels
In case you have ordered three or more items, we may decide to ship them separately in packages of up to two items.
Thank you for choosing us! Please feel free to contact our support team by emailing support@audacem.com for more information or assistance regarding your order.