General

Are the glasses dishwasher safe?

Yes, however, we recommend washing them by hand and drying with a non-abrasive cloth to preserve the quality of the glass.

How are the glasses packaged?

The glasses are shipped inside a protective gift box, which can also be used for storage if desired.

What payment methods do you accept?

We accept all major credit/debit cards (Visa, Mastercard, Discover, American Express, Maestro) and PayPal.

Is it safe to buy online on your site?

Absolutely. Our systems use advanced encryption and password protection technologies integrated with SSL (Secure Socket Layer). All sensitive information, including payment details, is never stored or retained on our servers.Additionally, you can opt to pay through PayPal if you prefer not to enter your credit card information online. Simply click the 'PayPal' button during checkout.

Where do I enter my discount code?

If you have a promo code, simply enter it on the checkout page in the designated space.

I recently purchased an item online that is now discounted. Can I get a refund?

Please note that prices on our website may change without prior notice. We do not offer partial refunds, credits, or discounts for orders placed before a promotion starts. We reserve the right to change or cancel promotions due to unforeseen circumstances.

I would like to unsubscribe from your email list. What should I do?

To unsubscribe, simply click on the 'unsubscribe' link located at the bottom of any email you have received from us. Follow the prompts to confirm your unsubscription.

Do you accept bulk orders?

Yes, we do. For bulk order inquiries, please contact us by filling out the appropriate form on our website.

Shipping

What is the cost of shipping?

Standard shipping is $3.95. Shipping is free for all domestic orders over $65.We partner with reliable courier services to ensure on-time delivery and provide 24-hour package tracking.

What are the shipping times?

Shipping times vary depending on the destination address. For detailed information, please visit our Shipping page.

How can I track my package?

After placing your order, you'll receive a confirmation email with your order number. Once your order is shipped, you'll receive a second email confirming shipment.To track your package, visit our Track Your Order page on our website and enter your order number. Please allow 1 to 4 days for tracking information to become available.

Where are your items produced and shipped from?

We collaborate exclusively with renowned glass processing experts. AUDACEM products are processed and packaged in Asia. Subsequently, our products are shipped from the most convenient warehouse based on the delivery address and available inventory. Currently, we operate warehouses in Poland and China.

Why is my order late?

We are currently experiencing slight shipping delays due to temporary disruptions with certain shipping lines. At Audacem, we maintain a high standard of professionalism and ensure continuous communication throughout the shipping process. We monitor all orders closely until they reach their destination. Thank you for your understanding!Alternatively, your order may be delayed for the following reasons:An item is temporarily out of stockThe shipping address is located in a remote areaFor detailed information about the status of your order, please feel free to contact us.

My package was returned to sender. What's going on?

Packages returned to sender may be due to various reasons, including refusal, non-claiming, or undeliverability because of an incorrect or incomplete address provided during checkout. Additionally, non-payment of import fees required by customs authorities can lead to returns.Refund requests for unclaimed items are subject to a $15 storage fee. Alternatively, orders can be reshipped with standard shipping costs of $15.If you have further questions or need assistance, please contact us.

Order

What is your refund policy?

We provide a comprehensive 30-day warranty starting from the date you receive your order. We offer refunds or replacements for defective, damaged, or non-conforming products at no cost to our customers.For more details, please refer to our Warranty and return policy page.

Can I change the shipping address after placing an order?

You can typically change the shipping address within 24 hours of placing your order. To request changes, please contact us immediately with your order number and the correct shipping address.Please note that we cannot guarantee changes to the shipping address if the order has already been processed or shipped. However, we will make every effort to accommodate your request.

Some items are missing within my order. What should I do?

If some items are missing from your order, please note that we may ship different groups of items (e.g., a set of 4 and a set of 2) separately for logistical reasons. Your order may arrive in multiple packages based on the shipping address and available inventory.If you have concerns about missing items, please contact us at support@audacem.com, and we will be happy to assist you.For more information, see the Warranty and return policy page.

I have not received any order confirmation e-mail. What should I do?

If you haven't received an order confirmation email, please first check your spam or promotion folder. If you still haven't received the email within 48 hours of your purchase, please contact our customer service department for assistance.

Can I cancel my order?

If you wish to cancel your order, please contact us immediately with your order number and the email used during checkout.Please note that our logistics system is automated for quick and accurate processing. If your order has already been processed or shipped, cancellation may not be possible.